1. General Policy

All payments on RozgarLocal are processed through Razorpay, a secure payment gateway. Our refund policy is designed to be fair to both job seekers and employers while ensuring the sustainability of our Platform.

As a general rule, fees for digital services rendered are non-refundable. However, we review refund requests on a case-by-case basis.

2. Refund Eligibility Summary

3. Category Unlock Fee

The category unlock fee grants you access to all jobs within a category for 10 days. This fee may be considered for a refund if:

• You request a refund within 24 hours of payment.
• You have not viewed or accessed any job listings within the category.
• There are no active jobs in the category at the time of your unlock.

Refunds will not be issued if job listings were accessed, regardless of whether an application was submitted.

4. Application Fee

Application fees are charged when you submit a job application. These fees are strictly non-refundable because:

• Your application has been delivered to the employer upon payment.
• The platform service has been rendered at the time of submission.

We recommend reviewing a job listing carefully before applying.

5. Job Posting Fee (Employers)

Employers pay a one-time fee to post a job listing. This fee may be refunded if:

• The listing was not yet reviewed or approved by admin.
• The listing was rejected by admin due to a policy violation that was not intentional.
• A refund is requested within 24 hours of payment and the listing is still pending.

Once a listing is approved and goes live, the posting fee is non-refundable.

6. Technical Errors and Double Charges

If you were charged multiple times for the same transaction due to a technical error, or if your payment was deducted but the service was not activated, we will issue a full refund for the duplicate or failed charge.

Please contact us within 7 days of the transaction with your payment reference number (from Razorpay) and a description of the issue.

7. How to Request a Refund

1. Log into your RozgarLocal account.
2. Go to your Dashboard → Support or Help section.
3. Submit a refund request with:
   • Your registered email address
   • The Razorpay payment ID (found in your email receipt)
   • The amount paid and date of transaction
   • Reason for the refund request
4. Our team will review your request within 3–5 business days.

8. Refund Processing Time

Once a refund is approved:

• UPI / Net Banking: 3–5 business days
• Credit / Debit Card: 5–7 business days
• Wallet: 1–3 business days

Refund timelines depend on your bank and payment method. RozgarLocal is not responsible for delays caused by the bank or payment processor.

9. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Services have been fully rendered (job accessed, application submitted, listing live).
• Account suspended due to violation of Terms of Service.
• Refund request made after the eligible window (more than 24 hours for digital services).
• Change of mind after a service is fully delivered.

10. Contact Us

For refund queries, please contact us through the Dashboard support section. Our team typically responds within 1–2 business days.